Before you automate
Start with the friction,
not the tool.
Before choosing an AI product or automating a task, ask the people closest to the work where time is lost, where mistakes happen, and what they wish were easier. The right opportunity often becomes clearer once the current process is visible.
Three useful questions
- Which step is repetitive, slow, or difficult to scale?
- What information does someone need to make a good decision?
- Where should a person stay in control?